Need a hand?

If you’re having trouble

• logging in,
• finding the right resources,
• accessing your account,
• something else?

We’re here to help. Use the support options below to quickly get back on track—whether it’s resetting your password, navigating the site, or connecting with our team. Your Koala Smart journey should be smooth and simple, and we’ll make sure it stays that way.

Common Quick Fixes

• Check the password being entered is correct (including upper case letters and symbols)
• Reset your password using the “Forgot Password” link on the login page.
• Check your email for confirmation or activation links if you recently registered (including spam and junk folders.
• Clear your browser cache and cookies to resolve loading or login issues.
• Try a different browser or device if pages aren’t displaying correctly.
• Use the search bar or site map to quickly locate resources.
• Confirm your internet connection if pages are slow or not loading.

These simple fixes usually get things working again—if not, our support team is ready to help.

Visit the contact us page, or use the form below to get in touch with us.